Frequently Asked Questions
General Questions
Are these wristbands for offense or defense?
Do you sell the physical wristbands?
What size wristbands do you support?
Pricing
Can I try the software before I purchase a membership?
Are there any limitations during the trial period?
Do I have to pay a license fee before I use the software?
Can I purchase a membership using a Purchase Order?
What will happen to the wristbands I created during my trial membership?
If I downgrade my membership to a lesser-priced plan, will I lose the wristbands that were created under the higher-priced plan?
Can I purchase a subscription for just certain times of year?
If I cancel my subscription, will I lose the documents I created under my account?
Do you offer a lifetime membership?
Assistant Coach Access
If I sign up for a premium membership, do my assistant coaches need to sign up separately?
If I give one of my assistant coaches access, what changes will they be able to make?
If I have assistant coach access under someone else's account, can I also purchase my own membership?
My assistant coach is already a member of New Diamond Sports. How do I give them access to my account?
Can I remove access that I granted to an assistant coach?
Can I give access to someone that is not an assistant coach?
Technology
Will the New Diamond Sports software run on a mobile phone?
What are your minimum system requirements?
Common Wristband Questions
Why is the font on my wristband card so small?
Why don't the signs on my wristband card match the coaches card?
Can I fit two wristbands on a coaches card?
How do I request a new feature?