FAQs

You can create pitching cards, offensive cards and defensive cards with our software.

No. Our software allows you to create custom wristband signs, coaches sheets, dugout cards, offensive and defensive lineup cards and score sheets. The system will generate a PDF that you print out at home.

There are several vendors online that sell the physical wristbands.

We support wristband widths up to 8 inches and heights up to 10.5 inches (in other words, pretty much all wristbands available on the market today).

Yes. We offer a Free Plan for users that want to see if the software is right for them.

No.

We don't think you should have to pay a big up-front fee for software these days.

We are committed to giving you the best possible user experience, both today and tomorrow. Part of that commitment is charging you a fair price only during those periods when you actually need and use the software.

We no longer accept purchase orders.

If you downgrade to the Free Plan, all documents in your account will be removed from the database, except for the most recent of each document type (e.g. the most recent wristband card that you created will not be removed).

If you downgrade to another paid plan, the documents will be limited by the features of that tier (e.g. a 6x6 wristband under the Standard Plan will become a 4x4 wristband).

Yes, that's why we offer both monthly and annual plans.

If you are coaching year-round, or if you would like to maintain access to your past documents, and you need an annual membership, we offer a significant discount.

If you cancel your membership, your account will be converted to a Free Plan account at the end of your current billing period.

When a subscription is cancelled, all documents in the account are removed from the database, except for the most recent of each document type (e.g. the most recent wristband card that you created will not be removed).

No. Our philosophy is to offer a terrific product at a fair price for as long as you want to use it.

They will need to sign up for a free account so that they can log into the system. But they will not have to pay for a separate membership.

Any user that you grant access has full access to the documents that you have set up on your account. They can also create new documents.

Essentially, you and all of your invited users will share the same set of documents.

Yes. But you will need to use separate email addresses for each account.

For security reasons, there can only be one account per email address.

For security reasons, if they already have access through a paid account, they will need to sign up under a different email address to also have access to your account.

Yes, you can revoke access from your account at any time, via the Invited Users panel on your Profile page.

Yes. We call that feature of our software Assistant Coach Access, but you can give access to anyone you choose.

Yes, it will run on a mobile phone.

But, because you are dealing with a large amount of information, the best user experience is probably on a tablet or computer.

You just need the ability to run a modern web browser on your computer, tablet or phone.

The software has been tested on all of the major web and mobile browsers released in the last 5 years.

The software will reduce the size of the font so that the LARGEST sign abbreviation will fit in the box on the card.

Because of this, we typically recommend that you stick with a 2- or 3-digit abbreviation for all of your signs. You can sometimes get away with a 4-digit abbreviation. Longer abbreviations are possible if you reduce the number of grids or columns (a feature available on the Plus and Premium plans).

The software does not limit the length of your abbreviation, so if the font is really small, check your abbreviations. Likely, you have a long abbreviation in there that is causing the software to reduce the font to an unreadable size.

Remember that if you are creating a pitching card with zones, the abbreviation for the pitch and the zone are combined on the card. For example the Curveball (C) sign in the Up and Away (UA) zone will show up on the card as CUA.

A best practice is to keep all of your zones to 2 digits and all of your pitches to 1 digit. That is why we use symbols for some of our default pitch signs. For example, we use C for Curveball and an asterisk (*) for Change-Up. Some coaches will want to use CH or CU for Change-Up, which is fine. But if your zones are 2 digits long, that will cause all your Change-Up calls to be 4 digits. Again, this is fine. The software will allow it (because we want it to be as flexible as possible).

But if you're creating a 6x6 card on a youth-sized wristband, that 4-digit abbreviation might make the font on the card too small.

By default, the first 2 numbers of the sign are from the top row. The third number is from the left column. This is the Top-Left style.

In the past, when we have received this question, it was because the user was looking for a Left-Top number system, with the number from the left column first, then taking the second and third numbers from the top row.

Our coaches sheets are set up in a Top-Left style. But you have the option to use Left-Top. Just change the setting on the Print screen.

Email help@newdiamondsports.com.

We love to hear from all of our users, especially those looking to improve the software!